Policies
Experience what you deserve!
Guarantee
Nothing makes us happier than knowing our clients are happy. We ensure the full satisfaction of all our services. Please call within 7 days of your last appointment and we will be happy to adjust your service.
Cancellations
We ask for your consideration for your scheduled appointments. In order to value the time of our service providers and to have an opportunity to manage our waitlist, we require 24 hours notice for reschedules or cancellations during operational hours. This will allow us to free up booking times for other appointments. A $50 fee (or the value of your service if less than $50) will be charged for same day cancellation or cancellations within 24 hours of scheduled appointments. A credit card is obtained at the time of booking for this reason. If your appointment is booked on Tuesday, notification of cancellation must be made by the previous Saturday by 6pm. Our operational hours are Tuesday through Thursday from 9am to 8pm, Friday from 9am to 6pm and Saturdays 8 to 6pm. We thank you in advance.
Returns
Products may be returned within 30 days for a full refund if unopened. Opened products will be credited to your account for use on future product purchases. Defective styling tools must be exchanged within 30 days of purchase, after which please refer to the manufacturer’s warranty. Brushes and hair extensions are final purchases.
Timing
Please arrive 15 minutes prior to your salon service and 30 minutes prior to your spa service. Late arrivals may be subject to reduced treatment times with no reduction in price.
Courtesy
We ask that you use softly toned speech and silence cell phones throughout the spa and salon as a courtesy to others therefore the use of speaker phone is not permitted while in common areas. If you need a private space, let us know we will do our best to accommodate you when necessary.
Personal
It is possible to stain clothes when applying color. Although we provide smocks and do our best to keep your clothing safe, we encourage you to wear clothing that is less precious to you, just in case. Please make full use of our secure storage areas as we are not responsible for any lost or misplaced belongings.
Kids
For safety reasons, children under 12 must be accompanied by an adult.
Groups
Catering options are available for groups, otherwise food is not permitted in the Salon or Spa. Multiple client services include an automatic gratuity charge of 20%.